General Refund Eligibility

Refunds are only available under the following conditions:

1. The notarisation process could not be completed due to technical errors or system failures attributable to the Platform.
2. The assigned Notary Public failed to perform their duties as required by the Notaries Public Act, 2023.
3. The service was cancelled by the deponent prior to the commencement of the notarisation session.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

1. The deponent provided inaccurate or incomplete information, resulting in a failed or invalid notarisation.
2. The deponent failed to attend the scheduled audio-visual session or comply with identity verification requirements.
3. The notarisation was successfully completed and the document was signed and sealed by the Notary Public.
4. Refund requests made after 14 days from the scheduled session or transaction date.

Refund Request Process

1. To request a refund, the user must:

   • Submit a written request to contact@lextech.com with the subject line "Refund Request".
   • Provide details of the transaction, including date, service description, and reasons for the request.
2. The Platform will review the request and respond within 5 business days with the outcome of the review.

Refund Approvals and Processing

1. If a refund is approved, the amount will be credited to the original payment method within 2 business days.
2. Partial refunds may be issued if part of the service was delivered before the issue occurred.

Dispute Resolution

If you disagree with the outcome of a refund request, you may escalate the matter through the Platform’s Dispute Resolution Policy by contacting support@lextech.com

Contact Information

For refund-related queries, please contact us:

• Email: contact@lextech.com